Refund and Returns Policy – Dicla Horticulture (South Africa)

Effective Date: August 2023

Thank you for shopping at Dicla Horticulture. We value your satisfaction and strive to ensure a positive customer experience. This Refund and Returns Policy outlines the procedures for requesting refunds and returns for products purchased from our online store, in compliance with South African law.

1. Eligibility for Refunds and Returns: We accept refund and return requests under the following conditions: 

   a. Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a refund or replacement. 

   b. Incorrect Product: In the event that you receive a different product from what you ordered, you may request a refund or replacement. 

   c. Order Cancellation: If you wish to cancel your order before it is shipped, you are eligible for a full refund.

   
   

2. Timeframe for Refund and Return Requests: To be eligible for a refund or return, you must notify us within  7 days from the date of product delivery.

   
   

3. Conditions for Refunds and Returns: 

   a. Products must be unused, undamaged, and in their original packaging. 

   b. Please include a copy of the original invoice or proof of purchase with the returned product. 

   c. Returns will be inspected upon receipt, and we reserve the right to reject a refund or return if the product does not meet the eligibility criteria.

   
   

4. Non-Refundable Items: Certain items are non-refundable, including: 

   a. Perishable goods such as live plants or seeds. 

   b. Custom-made or personalised products. 

   c. Products with an expired return period.

   
   

5. Refund and Return Process: 

   a. To initiate a refund or return request, please contact our customer support team at horticulture@dicla.com. 

   b. Provide your order details, reason for the refund/return, and any supporting evidence (e.g., photographs of damaged products). 

   c. Once your request is reviewed and approved, we will provide you with further instructions on returning the product. 

   d. Return shipping costs for eligible items will be covered by Dicla Horticulture.

   
   

6. Refund Processing: 

   a. Refunds for eligible returns will be issued using the original payment method used for the purchase. 

   b. The refund processing time may vary depending on your payment provider and may take up to 14 work days to complete.

   
   

7. Cancellation Policy: 

   a. If you wish to cancel an order before it is shipped, please contact us as soon as possible. 

   b. If the order has not been dispatched, we will process a full refund. 

   c. If the order has been dispatched, you may need to return the product following the refund process.

   
   

8. Changes to the Refund and Returns Policy: Dicla Horticulture reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding this Refund and Returns Policy, please don’t hesitate to contact our customer support team. Your satisfaction is essential to us, and we will do our best to assist you with your refund and return requests. Thank you for choosing Dicla Horticulture as your farming and agriculture goods provider.